Touch and Go
Part 2 · Supplanting TouchStay, our digital guidebook, with a custom Guide to Forest Cocooning that’s deeply integrated in Menizei OS.
Receipts · an ongoing series about category-of-one software
Replacing my hospitality tech stack one SaaS at a time — and keeping every receipt. Each part is run live on Menizei first, then written up: what I dreamed, what came true and what I’m dismantling next.
Part 1 · Firing Webflow and rebuilding Menizei’s marketing site with Claude. The bill, the Core Web Vitals and the freedom that came with owning the code.
Part 2 · Supplanting TouchStay, our digital guidebook, with a custom Guide to Forest Cocooning that’s deeply integrated in Menizei OS.
Part 3 · Dismantling Hostaway, our property management system that started charging commission on top of the subscription — and what replaces it.
Part 4 · Booting Zapier and the increasingly elaborate series of digital Rube Goldberg machines powering our guest communications.
Part 5 · Preparing Menizei for a future where guests choose the destination, but agents complete the booking.
Part 6 · Grounding an LLM in Menizei’s data and exploring a future where no two guests see the same version of the property. Instead of navigating the experience we designed, guests generate their own.